HELP & SUPPORT

CONTACT

For any enquiries, please email us at mail to :reachpotentialfly@gmail.com.

Our team aims to respond within 24–48 hours.

RETURNS & EXCHANGES

Returns Policy

Items may be returned within 30 days of delivery if they are unworn, unwashed, and returned with original tags and packaging.

Sale items and custom pieces may be non-returnable.

How to Return

Email mail to :reachpotentialfly@gmail.comwith the subject “Return”, including:

    •    Order number

    •    Full name

    •    Reason for return

For exchanges, place a new order and return the original item.

Refunds

Once your return is received and approved, refunds will be issued to the original payment method within 5–7 business days.

SHIPPING & DELIVERY

We offer standard shipping, with express / next-day delivery available in select locations.

Free standard shipping is available to customers subscribed to our email list.

ORDERS & PAYMENT

Order Tracking

Track your order through My Orders in your account.

Shipping confirmation and tracking details will be sent via email once dispatched.

Order Changes

Orders may be cancelled or modified before dispatch.

Please contact us within 24 hours of purchase.

SIZING & PRODUCT ADVICE

Use our size guide for accurate measurements. Each product page includes fit notes to help you choose the right size.

For styling or product advice, feel free to contact us or explore the detailed information provided on each product page.